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For Landlords

Leave-on Program Frequently Asked Questions

If you have questions or would like more information, please call us at 1-800-833-4200, Monday through Friday 7 a.m. to 5 p.m.

  • Yes. However, before you can enroll, please call 1-800-833-4200 to make a payment agreement.

  • No, the transfer of service to your name will not be completed.

  • First you must cancel your agreement in writing or you can stop service by using our Remove Accounts form.

  • Yes. The account automatically goes in your name once you have enrolled in the program.

  • Yes. We would not know the property is sold; therefore, the program would continue until you cancel it.

  • Yes. But you must cancel your enrollment in the spring and reapply in the winter or fall by using our Remove Accountsand Enroll Accounts forms or in writing.

  • No. The account will be transferred into your name automatically. You will be notified when you receive our bill.

  • No. Only the person who originally enrolled accounts in the program can enroll or remove accounts from the program.

  • Yes. Use our online form to enroll accounts and we will contact you if there is a problem. Please make sure all your contact information is correct and that we have the daytime telephone number to contact you.

  • No. The accounts you enroll are processed the same day your request is received.

  • Yes, you can call and enroll in the program and get service in your name at that time.

  • No. You will receive the next bill once the transfer is complete.

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