The following are examples of valid practices you can expect from Liberty. Liberty employees will never call or email you to ask for payment. We provide various payment options, two of which are done online or over the phone. Those two methods are:
- Paperless Billing – This allows you to pay your Liberty bill using secure online access through MyAccount
- One-time payments using your credit card, debit card or ACH, online or by phone
We will not threaten immediate disconnection via phone or email for non-payment. We will notify you before a disconnection by mail, door tag and/or by phone during normal business hours. A field representative with proper identification may also notify you in person.
If you receive a call or visit that appears suspicious, always end the contact immediately and report it to local law enforcement. You may also call Liberty at Gas: 1-800-833-4200 Electric: 1-800-375-7413 to check on your account status and verify whether the contact is legitimate.
This is important information for everyone, not just Liberty customers. If you have family or friends who may be at risk of falling for one of these scams, we encourage you to discuss these tips with them.