The following statements define our Company’s Core Information Privacy protection practices:
Personal Information Collected
At any time, you may choose not to provide us with personal information by simply not providing it or by discontinuing your use of our website Please note: Even if you choose not to have an online account with us, we will still store some of your personal information in our billing system if you are our customer). If you choose not to provide this information, it may affect our ability to provide you with all of the requested products or services, or certain features of the website.
The PII we generally collect include, without limitation, the following:
Automatic Collection of Information
We receive and store certain types of information when you interact with our website, emails, and online advertising to monitor proper functionality, determine areas for continuous improvement, and to support website analytics and marketing campaigns. We collect information such as the number of visits to our website, operating system, the amount of time visitors spend on the site and mobile website, the number of pages viewed and the domains from which visitors visit the website. This information is gathered automatically and we store it in log files.
Examples include Internet protocol (IP) addresses or similar identifiers, browser type, Internet service provider (ISP), referring websites, exit pages, operating system, date/time stamp, and clickstream data meaning the path you take to navigate through our web pages.
To collect this information, we use tracking technologies like cookies. These technologies may be invisible to you, and we analyze the information collected only in the aggregate; it is not associated with any specific individuals.
We use "cookies" to recognize you as you use or return to our website or mobile website. This is done so that we can provide a continuous and more personalized experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our shopping cart. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We set a persistent cookie to store your password, so you don’t have to enter it more than once. To remove persistent cookies, follow directions provided in the Internet browser’s “help” file.
If you reject cookies, you may still use our website or mobile website, but your ability to use some areas of our website or mobile website, such as contests or surveys, will be limited.
How Personal Information is used
We use the information we collect to provide you the services we offer and to support our business functions, which includes using data to improve your services. For example, we may use your information to:
Liberty Utilities is committed to maintaining your privacy on the Internet and protecting your personal information in the same fashion we protect our employees and company information. Should you have any concern about the information you provide to Liberty Utilities, please contact us and we will work with you to satisfy your privacy needs.
We adhere to the following privacy policies:
Questions to leave out or not…. Not covered given one example so may be ok to leave – just note this information could be used for promotion of new services, survey or questions in forms from potential new customers, invitations to events, newsletters, push to go paperless or utilize a specific energy or financial program based on the customer profile. Data can be customer or non-customer from survey form or otherwise.
When we Share Personal Information
We may share your information with your consent or as necessary to complete any payment transaction or provide any service you have requested or authorized. We also share information with our affiliates and subsidiaries; with vendors working on our behalf, in each case as needed to perform specific business functions; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain public safety; to maintain the security of our services; and to protect our rights or property.
Legitimate business purposes for information sharing; include, without limitation, the following:
We reserve the right to disclose any and all pertinent information about you in our possession if we are required to do so by federal or state law, subpoena or court order, or as we, in good faith, believe is necessary or appropriate.
We also post testimonials on our site from customers who have given approval to post their personal information along with their testimonial.
How We Protect Your Personal Information
We always care for privacy, security and integrity of your personal information. We use industry-standard practices to protect your personal information from loss, misuse, alteration and destruction. Such measures include, but are not limited to, systems and network security, vulnerabilities management, access control, malware protection, encryption and secure transmission. However, no security system is fail-safe, and Liberty Utilities cannot guarantee the information you provide will never be breached. If Liberty Utilities discover any such breach, we will investigate and inform our users and law enforcement agencies in accordance with the applicable privacy laws and regulations.
You are also required to protect the confidentiality of your information such as your customer account number, e-mail addresses, banking information, and password, etc. Following are, without limitation, the recommended practices to protect your personal information:
Password Protection and Your Responsibility
Links to Third Party Websites
We reserve the right to share any aggregate and statistical information (i.e., non-personal information) with any third parties for any reason, unless prohibited by law.
Retention of Your Personal Information
We will only retain your personal information for as long as we need such information in order to provide the requested products or services to you, and as necessary to with applicable laws and regulations, resolve disputes, and enforce our agreements. If you wish to cancel your account, or request that we no longer use your information to provide you services, please contact us.
How to Access, Control and Modify Your Personal Information
You can contact us online or by phone to request changes to your information and select preferences about our collection or use of that information. Access to view and edit personal account information online will vary by state, community and service, as well as the requirements governed by third party payment system vendors that support Liberty Utilities bill payment channels.
Consent to Collection, Use, Retention and Disclosure of Personal Information
How to Contract Us
If you have any questions or concerns about how your privacy information is being collected, used or disclosed by us, please contact us through your local Customer Care representative.