Call Liberty at 1-855-327-7758 to report outages, flickering lights, downed lines, or other electrical problems.
Whether it’s a winter storm, heat wave, drought, or other severe weather event, Liberty encourages our customers to be prepared for extreme weather conditions by having an emergency plan in place and additional supplies on hand. To prepare, create a basic emergency plan and share it with all household members. Include evacuation routes and a meeting point outside the home. Also create an emergency kit with essentials that you may need if a disaster strikes. Use the checklist below to help.
Create a kit that has the following items in it:
Call Liberty at 1-855-327-7758 to report outages, flickering lights, downed lines, or other electrical problems.
• Follow the manufacturer’s instructions for proper usage of a portable generator.
• Only operate generators outdoors to avoid deadly fumes accumulating in the house.
• When using a portable generator, plug appliances directly into the generator.
• Only refuel the generator when the engine is off and cool.
• Never connect a portable generator or alternative energy system (such as wind or solar) to your home’s main electrical panel. This creates the potential for electricity to back feed into electric lines and may result in injury or death to line workers or others.
Liberty asks customers who are dependent on electricity for life-sustaining equipment to register their information annually by contacting Liberty at . Customer service representatives can provide a form that must be signed by a physician. This information allows Liberty to have complete knowledge about each customer’s individual needs.
Registration does not guarantee continuous service or priority restoration, nor does it prevent disconnection from service resulting from late or unpaid account balances. Liberty encourages customers dependent on electricity for medical equipment to have a back-up power source or maintain an up-to-date relocation plan until power is restored.
Liberty installs and maintains these components:
1. The service wire that carries energy from the service line to your home or business
2. The electric meter that measures how much energy you are using
The customer is responsible for these components:
3. The service bracket or pipe riser that protects the connection point for the lines entering your home or business
4. The weatherhead which keeps rain and other material out of the pipe riser
5. The pipe riser which protects the lines entering the meter base
6. The meter base that protects your connections to the meter
Only a licensed electrician should ever attempt to work on these parts of your electrical system.