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Keene Gas Outage

Keene Gas Outage

We are aware of an outage in Keene affecting 1,000 gas customers. The outage is the result of an equipment problem in our plant. The system is safe and there is no threat to the public. Because of the nature of the issue, restoration of all gas services will likely take multiple days. In order to keep affected customers up to date on where we are with fixing the equipment issue at our plant and restoring service to our customers, we will be posting updates frequently on this page. 

Clik the button below to view our press release. 

Press Release

Important Safety Information

During this interruption of gas service we want you to be safe. Please keep the following in mind:

  1. Cooking: If you are unable to cook because you have a gas stove, consider using your barbeque grill. Never use the grill indoors and always keep it at least 10 feet away from any buildings or structures. Use only on a level surface and never leave it unattended while in use.
  2. Heating: If you don’t have heat, keep windows closed to aid in keeping your home warm. Only use heating equipment that is approved for indoor use and follow manufacturers instructions. If you are using a fireplace for heat, ensure the flue damper is open and proper airflow exists.
  3. Water Heating: If you need to heat water for washing hands and bathing purposes, please use extreme caution to not overheat the water as it can cause severe burns.
  4. CO and smoke detectors: Use the test button to check that smoke and CO detectors are operating properly

Gas Service Restoration Process

Restoring gas service to a large number of customers is a time consuming process that requires several steps. Each step requires multiple safety checkpoints.

  1. All individual gas meters (over 1000 of them) will need to be shut off
  2. The gas production facility must be brought back to normal operation
  3. Gas will be put back into the distribution system
  4. Each gas meter will be turned on and appliances at the property will be re-lit by a technician.

Service Restoration Updates: 

10-23-21 2:30 p.m.

SATURDAY 2:30 p.m. - We have restored nearly all gas services in Keene. If there are any remaining customers who do not have gas service, and have not called to schedule a turn on, please call us at 1-800-833-4200 and press “1” for emergencies. We will have technicians available throughout the weekend to restore service to those final customers.

10/23/21 - 9:00 a.m.

By early afternoon, we expect gas service to all customers in Keene will be restored. If you are still without gas service and you have not already called to inform us, please call us at 1-800-833-4200 and press “1” for emergencies, to schedule a time to have your meter turned on. 

10/22/21 - 4:20 p.m.

Crews are working diligently to turn on gas services. The process is going a bit slower than we hoped. We will work until midnight tonight but we anticipate finishing up tomorrow. We are asking any customers who have not had their service restored to call us at 1-800-833-4200 and press “1” for emergencies, to schedule their turn on. We’d like to hear from customers that want their service turned on tonight, it could be late, or they can schedule for tomorrow.

10-22-21 - 9:00 a.m.

By this evening, we expect to have service to most of our customers restored. We have 65 service technicians working to turn on individual gas meters and re-lighting appliances. WE NEED ACCESS TO HOMES AND BUSINESSES in order to compete this process. Our number one concern is the safety of our customers and the technicians working on this project. Our service restoration process includes performing multiple safety checks throughout the system.

As we enter day three of this event, we want to thank the residents and business owners of Keene for their patience. We are working to restore service as quickly and safely as possible.

10/21/21 - 11:15 a.m.

Last night we restored gas service to parts of Main and Emerald Streets. We have over 50 service technicians working throughout the city today to continue the restoration process. We expect to have over half of our customers restored by midnight tonight and the remaining customers by late Friday Afternoon. Once we turn gas meters back on, a technician will need access to each property to re-light appliances. We appreciate your patience during this difficult time. Our crews are working hard to restore service as quickly and safely as possible.

10/20/21 – 9:15 p.m.
The gas production plant is back to normal operations. Crews continue to work on shutting off affected gas meters this evening. We have divided our system into sections and will be restoring service one section at a time. Tonight we expect to have Main Street restored from Emerald to Appleton, as well as Water Street from Main to Carpenter and all of Davis Street. We have additional crews arriving tonight from neighboring utilities that will help with our efforts starting tomorrow morning.

10/20/21 - 5:30 p.m.

The Crews have started the process of turning off all gas meters that are effected by the outage. Please be aware that Liberty technicians will be visiting each property to shut off each meter. Once all meters are shut off we can start the process of restoring service.

10/20/21 - 12:00 p.m. 

Liberty crews are on site assessing the situation, and creating a plan to restore gas service as safely and quickly as possible. Restoration is expected to take multiple days. 

 

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