You have the option to purchase your electricity from a third party, known as an energy marketer or energy supplier.
If you do switch to another supplier, Liberty Utilities will continue to deliver your electricity, respond to service and emergency needs and provide storm restoration services. We encourage you to consider all available energy supply options and determine which one will best meet your needs.
Just as you can shop and compare before you buy cable or mobile phone services, you can shop for competitive energy supply pricing.
When you have selected an energy supplier, you will formalize the arrangement with a contract.
Your chosen energy supplier will then provide Liberty Utilities with your enrollment information.
When you begin purchasing your electricity through a third party supplier, we will continue to:
We encourage you to consider all available energy supply options and determine which one will best meet your needs.
Step One: Know Your Current Supply Costs
Before requesting prices from energy suppliers:
Step Two: Supplier Prices
Contact information for participating energy suppliers can be found on the New Hampshire Public Utilities Commission* website. When contacting an energy supplier for a pricing proposal, be sure to understand the following:
Step Three: Savings or Additional Cost
Compare the prices by subtracting the energy supplier prices (Step Two) from our Liberty Utilities’ Supply Costs (Step One).
Step Four: Estimate Savings or Additional Cost
To estimate your monthly savings or additional costs, multiply your monthly kWh (from a recent bill) by the savings or additional cost from Step 3. Energy usage can vary significantly from month to month, so this estimate will apply only to that month you have chosen for your example.
Example of This Process:
|8.200¢/kWh||Step 1: Supply Costs (for example only)|
|–||8.000¢/kWh||Step 2: Supplier Prices (for example only)|
|0.200¢/kWh||Step 3: Your Savings|
|X||1225 kWh/month||Step 4: Monthly kWh|
Imporant forms and information to help our business partners participate in New Hampshire Energy Choice.
If I do purchase my energy from another supplier, will I have to worry about the reliability of my energy service?
No. Service quality and reliability should stay the same. You will continue to have access to Liberty Utilities customer service representatives during business hours and our crews will still respond to emergencies and power outages.
Who do I call if there is an emergency?
Call Liberty Utilities at 1-855-349-9455 in case of an emergency such as a power outage.
How will I be billed if I choose an Energy Supplier?
Depending on your supplier’s arrangement, you may receive a single, consolidated bill from Liberty Utilities with a line item for supply charges. Or, you may receive a bill from us for the delivery of your electricity, and another from your supplier for the energy itself.
Will I save money if I purchase my energy from a competitive supplier?
Your ability to save money will depend on the difference between what Liberty Utilities charges for electricity and the price charged by your chosen supplier, the amount of energy you consume and the terms of your agreement with your supplier.
Can a supplier turn off my service?
No. Only Liberty Utilities employees are authorized to connect or disconnect your service.
After I choose another supplier, may I return to Liberty Utilities for my energy supply?
Check the terms and conditions of the contract with your supplier. A customer who chooses to discontinue service with a supplier and wants to resume receiving energy from us can have the supplier return the account to us, or the customer may contact us directly to have the account returned to us.
How do I enroll in the program?
When you select and enter into an agreement with a third party supplier, they are responsible for contacting Liberty Utilities to enroll your account.
If I have questions about my bill, whom do I call?
If your questions relate to the delivery portion of the bill, please contact us. For questions about the supply portion of the bill, call the supplier’s customer service number.
Important considerations before you choose to switch
We cannot recommend one supplier over another. If you are considering buying energy from someone other than us, request the following information:
What part of my bill can I choose another energy supplier for?
You can choose another energy supplier for the Supplier Services portion of your bill. Even if you choose another energy supplier, we will continue to bill you for your Delivery Service.
How do I find a supplier?
A listing of suppliers eligible to provide electricity in our service area can be found at the New Hampshire Public Utilities Commission.