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Electric Reliability - Commercial - New Hampshire Electric - Liberty

We work hard to provide our customers with unparalleled safe and reliable service. Despite our best efforts to prevent outages, there are factors beyond our control, such as adverse weather, which can occasionally knock out power.

To illustrate the company’s efforts in improving reliability for our customers, the chart below shows Liberty’s five-year rolling average for number of outages and average duration of each outage between 2004 and 2022.   

In 2008 (four years before Liberty purchased the utility), the average electric customer was interrupted 2.15 times and was out of power for 243 minutes. Since then, the company’s reliability performance has improved considerably. As of December 2022, the average Liberty customer was interrupted less than one time during the year and the average duration was 113 minutes. This represents an improvement of approximately 50% for both duration and frequency of outages. The power was on 99.98 percent of the time.

How did we achieve these improvements? We made significant improvements to our infrastructure, effectively managed vegetation around our powerlines, and responded quickly to outages when they occurred. These improvements are supported by our charges for distribution service (also referred to as rates) which are reviewed and reset from time to time by the New Hampshire Public Utilities Commission (NHPUC) through a formal process known as a rate case. During a rate case, the NHPUC will review Liberty’s investments and prospectively set distribution service charges at levels which fund Liberty’s improvement projects, allow it to keep up with cost increases, etc.

In May of 2023, Liberty submitted its rate case to the NHPUC, ensuring the safety, reliability, and quality of service our customers expect. Click here to learn more about our rate request. 

How do we maintain the level of service our customers expect and demand? 

Everything we do, from our day-to-day operations to year-long projects to upgrade infrastructure, supports our electric system's reliability. A growing population, continuous vegetation growth, and aging equipment are just some of the reasons is it imperative our team constantly monitors electric demand and system capability to ensure we are providing unmatched reliability to our customers. Without these continuous improvements, customers could be negatively impacted and see an increase in the number of outages they experience. 

Below is a list of projects Liberty has undertaken to increase reliability and decrease the number of power outages our customers experience

Our Response Efforts Are Award Winning!

Click below to learn about the prestigious award Liberty recently received for recovery efforts associated with Winter Storm Elliott, a high wind and heavy rainstorm that left thousands of Granite Staters without power just two days before the Christmas holiday.

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What We Do To Keep You Running

  • To ensure safety and electric service reliability, we regularly trim vegetation surrounding our electric distribution system. We adhere to industry “best practices” and trim vegetation every few years. And the thing with trees is, they keep growing! So after four to five years, it is time to prune them again. 

    We only hire qualified contractors to do this work. We typically schedule pruning by electric circuit and time since last prune. We will also address significant tree hazards outside of our tree-pruning schedule

    For more information about vegetation management, please click the button below.

    Learn More  

  • Increased Supply:

    In recent years, we have taken significant steps to enhance our power supply across multiple service areas. This includes the installation of new power lines, a strategic move aimed at minimizing the number of customers affected by outages. We have also diligently retired outdated equipment, ensuring efficient operation.

    Below is a list of initiatives Liberty has taken to modernize our electric distribution system since 2019:

    • Retired the Charlestown substation and seamlessly transitioned affected customers to the Michael Ave substation, which was established in 2013
    • Expanded the Salem substation, which involved the addition of a second transformer and the incorporation of two new distribution feeders to accommodate future growth and improve reliability during storms and contingencies
    • Constructed a new substation in Salem to optimize operations and retire outdated infrastructure
    • Constructed novel 115KV electric supply lines in the Salem area to ensure adequate electric supply is distributed to the new substation

    Learn more about all of the important growth and reliability work we have been conducting in Salem here


    Bare Primary Wires:

    We have begun to replace bare primary wires on cross-arm utility poles due to the susceptibility of trees/branches coming into contact with them and causing an outage. The bare wire is replaced with spacer cable (shown below), which is a covered wire resistant to tree-related outages. Since 2019, we have completed approximately 16 miles of bare wire replacement. Below are a few areas where these efforts have been completed.

    • Bridge St, Salem
    • Nashua Rd, Pelham
    • Burns Rd, Pelham
    • Mammoth Rd, Pelham
    • Watkins Hill Rd, Walpole 2019


    Cable Replacements:

    • In 2016, we replaced approximately 600 feet of underground cable at a substation in Salem. In 2017, we replaced approximately 600 feet of underground cable at the Pelham substation.
    • In July of 2018, we began replacing approximately 1,700 feet of underground cables on Main St in Hanover.
    • In 2019, we replaced approximately 4,000 feet of underground cable on Central St in Salem. 
    • In 2020, we will replace approximately 400 feet of underground cable at a substation in northeast Salem.


    Distribution Automation:

    Customers want to see a more modern power system that can respond more quickly to problems and isolate them to smaller portions of the system. Distribution Automation will allow for the system to automatically respond to interruptions and restore unaffected portions of the system automatically. 

    Over the recent years, we have implemented a distribution automation scheme in Salem, which consistently monitors multiple feeders. In the event of a fault, it promptly restores and isolates the faults, ensuring a safe and reliable system. 

  • Digsafe is a free service that helps prevent underground utilities from unintentionally being hit while digging. Throughout the year, we market this service to make sure our customers, third-party contractors, and the public are aware of this state law. We do this through social media, bill inserts, newsletters, and through the welcome packets that all new customers receive.

    We increase reliability by helping others to understand if someone hits an underground utility line, not only can it harm them, it can also cause a neighborhood-wide power outage. In this instance, education is our greatest defense.

    Learn More  

  • In order to continue providing our customers with a reliable source of power, we have upgraded some existing distribution systems in our Salem service territory. 

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Battery Storage Is Here! 

In continuing efforts to decrease load on our infrastructure, lower energy costs for customers and provide a method of back-up power for participating customers, we have introduced a Battery Storage Pilot Program in NH. Our first installation has been completed!

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Electric Reliability