I want to apologize to our customers who recently utilized the My Account portal to make a one-time payment using a checking or savings account and were charged a processing fee. As a result of us implementing a new customer system, we are working through some unanticipated issues with regard to payment convenience fees using a checking/savings account. Liberty is committed to making this right and is crediting those customers who were charged the $1.75 payment convenience fee when making the one-time checking account payment. We are also working to fully resolve the issue so customers are not charged this fee going forward. Customers will still have the option to utilize their credit card to make a payment through our website and will still incur a $1.75 processing fee, which has always been the case.
- Neil Proudman, President, Liberty NH